99bk Privacy Policy — Your Information Is Fully Secure
99bk places the highest priority on protecting your personal information. This policy provides detailed information on how we collect, use, and store your data.
Introduction and Scope
Welcome to the 99bk website. This Privacy Policy ("Policy") sets out the rules for the collection and management of information between the 99bk platform ("we", "us") and our users ("you", "your"). This Policy applies to all services, websites, mobile applications, and related platforms of 99bk.
By using our platform, you are considered to have agreed to all terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our services.
99bk believes that the privacy of your personal information is a fundamental right. We therefore store all your information through SSL encryption technology and strict data protection measures. This Policy will inform you of what types of information we collect, why we collect it, and how it is used.
What Information We Collect
99bk collects various types of information to provide you with a secure, personalised, and high-quality service. The details of the information collected are outlined below:
A. Registration and Identity Information
- Full name and identification details
- Email address and contact details
- Date of birth (for age verification)
- Login identifier (username)
- Documents required for identity verification
B. Financial and Transaction Information
- Deposit and withdrawal transaction records
- Payment method details (bKash, Nagad, Rocket, bank transfer)
- Mobile banking account numbers (in encrypted form)
- Bank account information
C. Technical and Usage Information
- IP address and device identification
- Browser type and operating system
- Cookie and session data
- Platform activity logs (page visits, clicks, duration)
- General geographic location information
D. Communication Information
- Live chat conversation records
- Email communication history
- Complaint and request details
Purpose of Data Collection
99bk collects and uses your personal information only for legitimate and specific purposes. The main reasons for our use of information are detailed below:
Your information is used to create, verify, and maintain your account. This information is essential for confirming age verification (21+) and ensuring responsible gaming.
Financial information is used to securely complete deposit and withdrawal transactions. All transactions, starting from a minimum deposit of ৳300, are processed securely.
Technical information is analysed to detect and prevent unauthorised access, fraud, and deceptive activities.
Contact information is used to provide 24/7 live chat support in Bengali and to deliver fast and effective solutions to your issues.
Anonymous statistics are used to improve the user experience, develop new features, and enhance platform performance.
Contact information is used to send you important updates, security alerts, and relevant promotional information.
Cookies and Tracking Technologies
Cookies and similar technologies are used to ensure the functionality of the 99bk platform and to improve your browsing experience.
Types of Cookies
- Essential Cookies: These cookies are necessary to maintain login sessions and ensure security. Without them, the platform will not function properly.
- Functional Cookies: These cookies are used to remember your preferences and settings.
- Analytical Cookies: These cookies help understand platform usage patterns and support service improvement.
You can disable most cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may affect some important platform functionality.
Sharing Information with Third Parties
99bk does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information sharing may occur in specific circumstances:
- Payment Processors: Financial information necessary to complete transactions is shared with payment gateways such as bKash, Nagad, and Rocket. These organisations manage information in accordance with their own privacy policies.
- Technology Partners: Technical information may be shared with trusted technology service providers to ensure the secure operation of the platform.
- Legal Obligations: Information will be disclosed where required by applicable laws in Bangladesh or by the direction of a regulatory authority.
- Fraud Prevention: Information may be shared with relevant authorities to prevent serious fraud or illegal activity.
Your information will not be shared with third parties for any reason other than those stated above.
Data Security Measures
99bk follows the highest industry-standard security measures to protect your personal information. The key elements of our security framework are:
All data transmissions are secured through SSL/TLS encryption.
Passwords and sensitive information are stored with strong encryption.
Regular system audits are conducted to identify security vulnerabilities.
Under strict access control measures, only authorised staff can view information.
While we make every effort to protect your information, 100% security on the internet cannot be guaranteed. The security of your account is also partly your own responsibility. You are therefore advised to use a strong password and not share it with anyone.
Data Retention Period
99bk retains your personal information only for as long as necessary. The key bases for determining the retention period are described below:
- Active Account: All information will be retained and used to provide services for as long as your account remains active.
- Financial Records: Records of financial transactions must be retained for a set period in accordance with applicable laws in Bangladesh.
- After Account Closure: Following account closure, information necessary to meet legal obligations will be retained for a specified period.
- Voluntary Deletion: You may request that certain personal information be deleted; however, it may not be possible to delete information that is legally required to be retained.
Your Data Rights
99bk respects your rights regarding your information. You may exercise the following rights:
You may request at any time to know what information we hold about you.
You have the right to request correction of any inaccuracies in your information.
In certain circumstances, you have the right to request that your information be deleted (subject to legal limitations).
You may object to certain types of data processing, including marketing communications.
To exercise these rights, please contact our support team by email at: [email protected]. We will endeavour to respond to your request within a reasonable timeframe.
Protection of Minors
99bk's services are intended for adults aged 21 and over only. We do not intentionally collect any information from individuals under the age of 21.
Date of birth is collected during the registration process for age verification. If we become aware that a minor has registered on our platform, that account will be closed immediately and all associated information will be deleted.
Parents and guardians are requested to ensure that their children do not use this platform. If you suspect that a minor is using this platform, please contact us.
Changes to the Policy
99bk reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- By displaying a clear notice on the platform
- By sending a notification to your registered email address
- By updating the "Last Updated" date at the top of this page
If you continue to use the platform after the updated policy has been published, you will be considered to have agreed to the new policy. You are therefore advised to review this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. The 99bk data protection team is always ready to assist you with any matter.
Contact Methods
Your privacy matters to us. If you feel that we have not handled your information properly, please contact us directly — we are committed to resolving the matter promptly.
For more information, please also visit our Terms and Conditions and Responsible Gaming pages.