For players 21 and over only

99bk Responsible Gaming — Have Fun, Stay Safe

Play within the limits of entertainment. 99bk is always committed to your protection — deposit limits, self-exclusion and 24/7 support are always here for you.

Why is responsible gambling important?

Online betting and casino gaming can be an enjoyable form of entertainment — but it should be for entertainment only. 99bk believes every player should know their limits and play within them. Responsible gaming means keeping your budget, time and emotions in check while you play.

People sometimes place more bets than they should, caught up in the excitement of a win or trying to recover losses. This is a risky habit that can lead to financial and mental harm. You can protect yourself by using the responsible gaming tools at 99bk.

Remember: gambling is never a reliable source of income. The outcome of every bet is entirely random. Do not place more bets to try to recover money you have lost.

Healthy gaming tips: Set a daily budget and stick to it. Take a break when you lose. Never bet with borrowed money or funds meant for living expenses.

Manage your time: Set a limit on how long you play. Make spending time with family and friends your top priority.

Protection Tools

We provide these tools to ensure responsible gaming at 99bk. Contact our support team to activate any of the tools.

Deposit Limit

Set a daily, weekly or monthly deposit limit. Once a limit is set, it takes effect immediately. If a limit is increased, it applies only after a 7-day cooling-off period.

Loss Limit

Decide in advance the maximum amount you are willing to lose within a set period. Once the limit is reached, no further bets can be placed during that period.

Time-Out

Take a time-out ranging from 24 hours up to a maximum of 6 weeks. During this time, logging in to your account or placing bets will be completely blocked.

Self-Exclusion

If you need a long-term break, apply for a permanent self-exclusion or one of at least 6 months. Once activated, it cannot be cancelled.

Reality Check

A reminder is sent at set intervals — to let you know how long you have been playing and how much you have won or lost.

Session Limit

Set a maximum duration for each gaming session. When the time is up, you will be logged out automatically, preventing unintended extended play.

Signs of Problem Gambling

If you notice any of the following signs in yourself or someone close to you, seek help immediately.

  • Repeatedly placing larger bets to recover lost money
  • Lying about or hiding gambling activity
  • Taking time away from family, friends or work to gamble
  • Placing bets even when unable to pay bills or debts
  • Feeling restless, irritable or anxious when trying to stop playing
  • Turning to gambling whenever feeling stressed or low
  • Borrowing money or selling belongings to fund gambling
  • Repeatedly failing in attempts to stop playing

Core Principles of Responsible Gaming

Keeping these principles in mind will ensure gaming always stays within the bounds of entertainment.

  • Set a budget before you play and stop when it runs out
  • Never think of gambling as a source of income
  • Do not place bets when drunk or under severe mental stress
  • Follow the minimum deposit of ৳300 and withdrawal limit of ৳1,000
  • Do not play on behalf of someone else or alongside minors
  • Use self-exclusion or time-out whenever you need to
  • Use filtering software to keep your family safe
  • If you have a problem, contact 99bk support straight away

How to Activate Protection Tools

You can enable protection tools on your account in just a few steps.

1

Log in to your account

Log in to your 99bk account and go to profile settings.

2

Open the "Responsible Gaming" section

Click on the "Responsible Gaming" option within settings.

3

Select the tool you want

Choose the tool you prefer from options such as deposit limit, time-out and self-exclusion.

4

Set your limit and confirm

Enter your preferred limit or duration and click the "Confirm" button — it takes effect immediately.

5

Get Support

For any issue, contact us via 24/7 live chat or by email at [email protected].

Ways to Get Support

The 99bk support team is always by your side.

Live Chat

24/7 live chat support in Bengali. Speak directly with our trained support team, who will help you activate tools or raise any concerns.

Email Support

Send your issue or request to [email protected]. Applications for self-exclusion or account closure can also be made by email.

Confidentiality Guarantee

Your responsible gaming requests are handled in complete confidence. No information is shared with third parties.

Age Verification and Minor Protection

99bk strictly follows a 21+ age policy. Every user's age is verified at registration. No one under 21 may open an account.

If you have children or teenagers at home, keep them away from online gambling. Use parental filters or child safety software on your device to block access to gambling websites. Never share your account login details with anyone else.

If you have any suspicion, report any account to us — we will investigate immediately and take the necessary action. Protecting minors is one of our highest priorities.

21+

Account and betting services at 99bk are available to players aged 21 and over only.

Age verification is mandatory

Responsible Gaming FAQ

Log in to your account and go to the "Responsible Gaming" section from the settings menu. There you can set daily, weekly or monthly deposit limits. Once a limit is set, it takes effect immediately. For further help, contact our 24/7 live chat support.

Self-exclusion is for a minimum of 6 months and cannot be cancelled while active. To reactivate your account after the period ends, you must complete a specific cooling-off period and contact the support team. In the case of permanent self-exclusion, the account is closed forever.

During a time-out you will not be able to log in or place any bets. However, your account balance and information will remain safe. Once the time-out period ends, your account is reactivated automatically.

First, give yourself credit for recognising the problem. Contact 99bk live chat or [email protected] right away. Our support team will help you activate a time-out or self-exclusion. You can also let a family member or someone you trust know — social support is very important.

No. Opening an account and betting at 99bk is strictly prohibited for anyone under 21. Age verification is mandatory at registration. If you report a minor's account to us, we will take immediate action.

Lowering a deposit limit takes effect immediately. However, a request to increase a limit applies only after a 7-day cooling-off period. This measure is in place to protect you from impulsive decisions.

You can email [email protected] directly or let us know via live chat. Once the necessary details are provided, our team will apply protective measures to the account in question. Speaking directly with the person involved and seeking help from a professional counsellor may also be effective.

Enjoy the entertainment, responsibly

Play cricket betting, slots and casino games at 99bk — always within safe limits. If you have a problem, we are here.

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